Privacy Policy
Last Updated: 5th November 2025
At Reform Co Pilates (“we”, “us”, “our”), we are committed to protecting your personal information and being transparent about how it is used. This policy explains how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Overview & Contact Information
Business Name: Reform Co Pilates
Address:
5 Lanes End,
Land to Rear of Former New Inn,
Burton Road,
Needwood,
Staffordshire,
DE13 9PB
Email: hello@reformcopilates.co.uk
If you have any questions about this policy or your data, please contact us using the email above.
2. Your Rights
You have the right to:
Access the information we hold about you
Request corrections or updates
Ask for your data to be deleted
Object to or restrict processing
Withdraw consent (for marketing or optional data)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email hello@reformcopilates.co.uk
3. Data We Collect
We may collect:
Your name and contact details
Date of birth
Health information relevant to safe participation in exercise
Booking, membership and payment details
Marketing preferences
We only collect information that is necessary for delivering our services safely and effectively.
4. How Your Data Is Collected
Your information may be collected when you:
Create an account or make a booking through Glofox (website or app)
Purchase classes, memberships or products
Complete a health questionnaire or waiver
Contact us via email, phone, or website forms
Subscribe to updates or newsletters
5. How We Use Your Information
We process your data for purposes including:
Managing bookings, payments, and memberships
Contacting you with class information or changes
Ensuring safe participation in classes
Providing customer support
Sending marketing communications (only if you opt in)
Meeting legal, insurance and regulatory obligations
6. Legal Basis for Processing
We process personal data under the following grounds:
Purpose
Legal basis
Providing bookings and services
Contract
Marketing updates
Consent
Regulatory & insurance requirements
Legal obligation
Improving services & communication
Legitimate interest
7. Who We Share Information With
We only share your data when necessary with trusted service providers, including:
Glofox — booking, client management, payments & email communication
Legal/insurance/ professional advisers if required by law
We do not sell your information.
8. Data Retention
Your information is kept for only as long as necessary:
Payment & booking records: up to 6 years
Marketing information: until you unsubscribe
Waivers & health forms: as required by legal & insurance standards
9. Cookies & Digital Tracking
If tracking or analytics tools (e.g., Google Analytics, Meta Pixel) are used on our website, you will see a cookie notice and have the option to accept or decline cookies. We use cookies only to enhance your browsing experience and understand site usage.
10. Policy Updates
This privacy policy may be updated occasionally. Any revisions will be posted here with an updated date at the top of the page.